FAQ (Frequently Asked Questions)

If you have a time sensitive request or an urgent query please contact your nearest store directly.

Fast answers to our most commonly asked questions:

Q: What is the difference between ClassicRoses and InfiniteRoses?
A: ClassicRoses are our fresh roses and InfiniteRoses are our long lasting preserved roses. Full definitions and our of these can be found here.

Q: How long can I keep my roses in their wrapping?
A: A single stem rose can stay wrapped for up to 24 hours. Larger bouquets will need to have their packaging removed and be placed in fresh water and a vase within a few hours or as soon as possible.

Q: Can I add water to fresh arrangements that arrive in boxes or vases?
A: Yes, however some arrangements will need to be watered from the top, such as Manhattan Boutique, Classic Boutique or the Classic Boulevard. Please note, due to the size of some boxed products they can not hold a lot of water. If damage is caused to the product during watering OnlyRoses will not be liable to exchange or refund it.

Q: Do you deliver to my region?
A: We deliver throughout every region where we have a store, certain products are available for Nationwide delivery. We do not currently deliver to regions where we do not have an operating store. A full list of our store locations can be found here.

Q: Where can I buy OnlyRoses products near me?
A: A full list of all our active store locations can be found here.

Q: Should I water my InfiniteRose?
A: InfiniteRoses do not require water and thus should not be watered, under any circumstances, as this will cause damage to your product. To get the most out of your InfiniteRose please ensure that you always follow our rose care guide.

Q: How do I keep my roses fresh?
A: The best way to ensure your roses stay fresh is to follow our full care tips.

Q: How long with my roses last?
A: The lifespan of roses can depend on many factors,  where they are kept, the climate, and how you look after them are but a few examples. As a general rule our ClassicRoses should last up to 5 days and our InfiniteRoses should last up to a year, providing our care tips are followed. Should you have further queries regarding your rose life span please contact your nearest store directly.

Q: Can I alter my my product by removing the lid or removing it from it's vase?
A: We strongly recommend that all products are not tampered with from arrival. All products with lids are intended to have these as a design feature and OnlyRoses wil not refund or exchange a product that is damaged due to the removal of their lids. All products that arrive in vases are intended to have these as part of their design,  OnlyRoses will not refund or exchange a product that is damaged due to being removed from it's vase.

Q: Do you offer consultations for bridal parties, weddings, and special events?
 A: OnlyRoses offers consultations for your bridal party, wedding or event at all of our store locations. We recommend you contact your local store to schedule an appointment in advance to ensure you receive the services you desire.